When deciding on a new home for their customers, Presage Designs conducted a
detailed interview process, and concluded ePerfect was best positioned
to provide a smooth transition and an ongoing high level of service to its customers.
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Account transfers will begin on November 1, 2004, and should be complete by
the end of November. If you have a preference as to when your account is transferred,
please get in touch and we will do our best to accomodate your wishes.
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There are two aspects to the transfer. First, your hosting account will be moved
from its existing server to one of ePerfect's servers. See the next question for
more details on this. Second, we may need you to update your billing information
with us, though your billing dates and amount will not change.
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Your hosting account will be transferred to one of our servers with no downtime,
loss of data, or inconvenience to you. Your entire account will be moved, including
e-mail and databases. We move hundreds of accounts per year between servers, and
have a completely reliable procedure. The move will take only a few minutes, and
will be done late at night. After it is complete, we will test your site to make
sure it is running properly on our server, then you will be contacted to request
that you test it as well. It is not likely that you will find any problems, but
if you do, these will be fixed promptly.
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After your account is transferred, we will contact you with a request to change
the nameservers on your domains. For most customers, your new nameservers will be:
ns11.eperfect.net
ns12.eperfect.net
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We use the same Control Panel (cPanel) and the same version of Linux (RedHat
Enterprise Edition) as Presage Designs, so you should notice no differences
after the transfer. Your passwords will also be unchanged.
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You will gain server-based virus scanning of all incoming and outgoing e-mail,
and nightly off-server backups. We have made an effort to ensure that you do not
lose any features, so if you feel something is missing, please contact us.
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They are similar in many respects; the main difference being the CPU. Your
server at Presage Designs has a hyperthreaded Pentium IV, which is functionally
equivalent to 2 CPU's. Your server at ePerfect has dual hyperthreaded Xeon
processors, which is functionally equivalent to 4 CPU's. So your new server has
roughly twice the processing power of your old one.
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ePerfect uses the same data center as Presage Designs, so you will continue to
enjoy the same level of network speed and reliability that you are accustomed to.
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Your account(s) will remain on the same hosting plan, at the same price. If you
prefer to switch to an ePerfect hosting plan, you are
welcome to do so.
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We will aim to be in touch with you proactively while your account is being moved
or when any issue arises that will affect you. You are also welcome to
contact us whenever you have questions or need
assistance with anything.
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